Refund Policy

Last updated: 2026

1. Overview

Westline Commerce LLC offers two types of products: custom e-commerce services (store development, marketing, optimization, content and support) and digital products published under our Westline Press imprint (downloadable e-books). Because these are very different products, each has its own refund terms below.

2. Services

• Requests submitted before work has started are eligible for a full refund.
• Requests submitted after work has started may be eligible for a partial refund reflecting the work already completed.
• Completed and delivered services are non-refundable, unless the deliverable materially fails to meet the agreed specification.
• Monthly plans (such as maintenance and support) can be cancelled at any time and will not renew for the following month. Months already started are not refunded.

3. Digital Products (E-books)

E-books are delivered instantly as downloadable PDF files and cannot be “returned” once accessed. For that reason, all digital product sales are final, except in the following cases:

• The file is corrupted, incomplete or cannot be opened, and we are unable to provide a working replacement.
• You were charged twice for the same title.
• You did not receive access to the file within 24 hours of purchase and our support was unable to resolve it.

Eligible refund requests for digital products must be submitted within 14 days of purchase.

4. Educational Content Disclaimer

Westline Press publications are intended for educational, informational and entertainment purposes only. They do not constitute medical, psychological, financial or legal advice, do not include personal readings or predictions, and do not promise any specific outcome. Dissatisfaction with the subject matter of a book is not grounds for a refund.

5. How to Request a Refund

Send your request to info@westlinecommerce.us with your order number and a short description of the issue. Approved refunds are issued to the original payment method, usually within 5–10 business days.